Zeki Assistant

Zeki Assistant is your AI-powered assistant built into every page of Dengage. It answers your questions instantly, turns your historical campaign and segment data into clear insights, drafts on-brand content, builds audience segments from plain language, and can even set up a campaign for you — all through a natural conversation, without ever leaving your workflow.

With Zeki Assistant you can:

• Get instant, documentation-backed answers to your questions
• Analyze historical campaign performance and segment data in seconds
• Generate content drafts that match your brand's tone
• Turn a plain-language description into a ready-to-use segment
• Set up a single-channel campaign end to end, as an automatic flow

How to Access

Zeki Assistant is available from the top bar of every page. Click the Zeki Assistant icon to open the chat panel.

The panel adapts to how you work:

• Expand icon (in the panel header) switches to the extended view — useful when Zeki returns data tables and detailed breakdowns.
• + starts a fresh session. Your current chat history is cleared after you confirm.
• × closes the panel without losing your place on the page.

How to Use

When you open Zeki Assistant, a welcome message greets you with suggested questions based on common user needs. Select a suggestion, or type your own question the way you would ask a colleague. Zeki responds with clear, step-by-step guidance tailored to your request.

Three things to know about the conversation:

• It keeps context. Ask follow-up questions, refine your request, or switch topics — Zeki remembers what you're working on within the session.
• It shows its work. When Zeki reads your account data, you see what it is doing in the moment (for example, Reading channel report…), so every insight is traceable.
• It takes you there. When a relevant screen exists in the platform, Zeki offers one-click navigation. Select Yes, take me to land directly on the right report or settings page.

What Zeki Assistant Can Do

Instant Support

Ask product questions right where you work. Zeki Assistant searches the Dengage Knowledge Base and answers with accurate, contextual guidance, including links to related Knowledge Base articles when you want to go deeper. You get help at the moment you need it, without leaving the platform — which shortens the learning curve for new team members.

Campaign and Segment Insights

Zeki Assistant connects directly to your historical campaign and segment data. Instead of reviewing reports one by one, ask a question in plain language and get a readable summary: an at-a-glance overview table, a per-campaign or per-segment breakdown, and key takeaways such as a campaign with an unusual bounce rate or a segment whose snapshot needs recalculating.

Every answer is built from your actual account data, not generic guidance. Zeki reads the relevant channel reports and segment lists live, and you can watch it happen in the chat. When a full report screen exists for the topic, the answer ends with a shortcut card that takes you into the detailed analytics.

Questions you can ask about campaigns:

• "How did my SMS campaigns perform last month?"
• "How did my email campaigns perform over the last 3 months?"
• "Which of my campaigns had the highest bounce rate recently?"
• "Compare this month's campaign performance with last month's. What changed?"
• "Which channel — email, SMS, or push — performed best for me last quarter?"

Questions you can ask about segments:

• "What are my largest segments and how many contacts are in each?"
• "How many contacts are in my [segment name] segment?"
• "Check the contact counts of my most important segments."
• "Which of my segments has the highest conversion rate?"

Content Agent

Content Agent turns a plain-language brief into campaign copy, notification content, or message variations that match your brand's tone. Describe what you need, review the generated draft, make any edits, and publish — you start from a draft instead of a blank page.

Segment Agent

Segment Agent turns a plain-language description of your audience into a ready-to-use segment definition, with no filter building required. For example:

• "users who have not made a purchase in the last 30 days but have opened the app"

Zeki converts the description into the matching segment rules, ready for you to review and save.

One-Step Campaign

One-Step Campaign brings these capabilities together: Zeki Assistant can build the campaign itself. Tell it the channel, the audience, the content, and the timing — in a single message, or step by step as the conversation unfolds. If anything is missing, Zeki asks for exactly what it needs, then sets the campaign up as a single-node flow. No separate setup screens, no switching between pages.

What Zeki gathers to build your campaign:

Try it like this:

• Everything at once: "Create an SMS campaign for the Email active audience segment with the message 'Summer sale starts today! 20% off everything.' and send it tomorrow at 10:00."
• Step by step: "Set up an email campaign for my VIP customers." — Zeki will ask for the content and timing, then handle the rest.

Tips for Getting the Most from Zeki Assistant

• Be specific. Include the channel, time frame, or segment name in your question — "How did my SMS campaigns perform last month?" gets a sharper answer than "How are my campaigns?"
• Ask follow-ups. Zeki keeps the context of your session, so you can drill down naturally: "Which of those had the most bounces?"
• Use the shortcut cards. When Zeki offers to open a screen, one click takes you from insight to action.
• Start fresh when switching topics. The + button gives you a clean session for a new task.