How can I check if a device/contact did not receive the sent message?

To check if a device/contact did not receive a sent message, you can use Channel Reports and Campaign Reports, Delivery Status Codes, Bounce Analysis, Unsubscribe Lists, Segmentation and Suppression, Data Cleansing and Validation, Alerts Email Function, Subscriber Preferences.

How can I turn off or turn on the email permission of ...?

If you want to turn on or off the email permission for some of your desired email addresses, you can simply provide the list of emails to your technical support executive and our team can do it for you. The email permission change access at user end is not provided because of the data security reasons.

Why is the email bouncing despite the contact's email permission being granted and the status being true and active?

There could be multiple reasons for email bounces which include:

  • Incorrect or invalid email addresses
  • User account suspension or deactivation
  • Email server issues
  • SPAM filters marking emails as spam
  • Email content or subject flagged as spam
  • Changes in email permissions
  • High email volume leading to missed messages or SPAM filter catches.

Detailed information and bounce reports from the email service provider can help identify the specific reasons for email bounces. Reviewing email content, subject, and delivery timing can aid in making improvements.

What is the difference between email status passive and email permission false?

The difference between email status "passive" and email permission "false" lies in their implications for contact engagement and permission management.Email Status "Passive": This indicates that the contact is not actively engaging with emails. They might not open or interact with the emails they receive. This status suggests that the contact may not be interested or responsive to email communications, but it doesn't necessarily mean that they haven't granted permission for email communication. Email Permission "False": This indicates that the contact has explicitly denied permission for email communication. They have either unsubscribed or opted out from receiving emails. Unlike the "passive" status, "false" permission status indicates a deliberate choice by the contact to not receive email communications.