🎉 Release Notes | September '23

As we embark on another month, we're excited to share the latest enhancements and refinements we've made to your D·engage experience.

Our commitment to continuous improvement is driven by your valuable feedback and requests, and this month is no exception. We've been hard at work addressing your needs, resulting in a series of updates aimed at making your journey with D·engage smoother than ever.

But that's not all – we're proud to introduce our TikTok integration, opening up exciting possibilities for engaging with your audience on the ever-growing social platform. Get ready to explore the latest developments and enhancements that are designed to empower you. Let's dive in! 🚀🛠️

🎉 New Features

Connect your First-Party Data with TikTok in 1-Click

Introducing a game-changing feature that allows you to effortlessly connect your TikTok business account with just one click! 📈

With this seamless integration, you can now use TikTok Ads as a dynamic marketing channel, taking your campaigns to new heights. Here's what you can do:

✅ Connect Your TikTok Ad Account: It's as simple as a single click. No hassle, no fuss. Connect your TikTok Ad Account effortlessly.

✅ Push Segments to TikTok Ads: Utilize your first-party data to its fullest potential. Send segments directly to TikTok Ads and witness an improvement in Return on Ad Spend (ROAS) like never before.

✅ Precise Targeting: With access to your first-party data, you can target your audience on TikTok with precision, ensuring your message reaches the right people at the right time.

✅ Drive ROI with Suppression Audiences: Boost your ROI by using suppression audiences to refine your targeting and reach those who matter most.

Go to the Docs

🚀 Improvements

Email Marketing Improvements

Generating Email Content from Zip File

Discover the latest enhancement in our platform that simplifies email content creation. With our new feature, you can now generate HTML email content directly from a ZIP file. Say goodbye to manual coding and hello to efficiency.

Go to the Docs

Reply-to – Add Personalization

We've given a fresh look to the email 'Reply To' field, and it now supports customization parameters. This means you can effortlessly manage multiple reply-to addresses for corresponding responses, adding a personalized touch to your communications.

VMTA Name in Email Channel Reports

Monitoring campaign performance in the Email Channel reports has become even more insightful. We've added VMTA (Virtual Mail Transfer Agent) names to the grid, enabling you to analyze and optimize your email campaigns with a focus on VMTAs. This enhancement empowers you to achieve better results and enhanced deliverability.

Real-Time In-App Delivery Settings Improvement

Managing your real-time in-app campaign messages just got more precise. You can now specify limits, frequency, and priority for these messages on the delivery settings page. It's all about customization and control.

Download Support for RFM and SQL Segments

Now, you can effortlessly download a list of contacts from your RFM segments. But that's not all – our feature allows you to take your data refinement to the next level.

• Individual Filters for R, F, and M Values: Customize your data by applying filters for Recency (R), Frequency (F), and Monetary (M) values separately, tailoring your results with precision.

• Combine Filters with AND Logic: Enjoy the flexibility to combine filters using AND logic, enabling you to fine-tune your data precisely as you need it.

And that's not all!

Streamlined SQL Segment Downloads: SQL Segments can now be quickly downloaded after validation. This feature provides you with the ability to verify your audience before publishing a campaign or any other primary use of the segment you intend to create.
With these new capabilities, managing and utilizing your RFM and SQL segments has never been easier.

Image Library Changes – Organize with Folders

Keeping your images organized is essential, and now it's easier than ever. You can create folders by defining paths within our image library. This feature allows you to structure your images effectively, making retrieval a breeze.



Just remember that empty folders will be automatically removed to keep everything tidy.

Enhanced Database Flexibility – Rename Table and Drop/Rename Column

Column We've bolstered the flexibility of your Relational Database on D·engage. You can now rename tables and columns, and even drop columns as needed. No more hassles of creating new tables; simply update the existing ones to align with your evolving business requirements. It's all about adaptability and efficiency.



This functionality does not apply to system tables including Master_Contact and Master_Device.

Go to the Docs

Contact Card Auto Complete for Campaign Name Search

Searching for specific campaigns is now a breeze. The campaign search feature now auto-completes your query after typing just a few letters. This enhancement ensures that you can quickly find the corresponding campaign sent to the displayed contact, saving you valuable time.

Enhanced Multilingual Content Support

We understand the importance of reaching diverse audiences. That's why we're thrilled to announce that you can now configure up to 20 content languages. This level of flexibility allows you to cater to a wide array of audiences, expanding the reach of your content like never before.

Go to Settings > Content Languages to view all available language options

Incremental Log Time Validation

For those seeking quicker log export frequency, we've got you covered. Now, you can shorten the incremental log export time to just 15 minutes.



Reach out to our technical support to activate this feature and enjoy real-time data insights like never before

🐛 Bug Fixes

  • Campaign Suspensions - Now Campaign-Specific: **Previously, when the system was suspended, it affected all campaigns. With our current structure, suspensions and resumptions are now campaign-specific. In the past, it was impossible to send a new one-time campaign while the system was suspended. But now, suspensions can be applied at the campaign level, allowing you to create new campaigns even when others are suspended.
  • Campaign Name Error Resolved:** Ever encountered an error when trying to use the same campaign name after it was deleted due to a name change? We understand the frustration. But here's the good news—we've fixed this issue. You can now create campaigns with the name you want without any hassle.
  • SendTransactionalBulkEmailV2:** In the SendTransactionalBulkEmailV2 method, when deliveries with template IDs were involved, a single incorrect email address could cause the entire request to fail. We've made significant developments to ensure that only the incorrect email address will receive an error message.
  • Contact Card Created Source Error Resolved:** Previously, Contact Card milestones created source information was undefined. We're delighted to announce that this issue has been resolved. Now, you can effortlessly view the created date and source of your contacts, providing you with valuable insights into your contacts' journey.
  • App Inbox Issue for Multiple Apps Resolved: We're pleased to announce a significant bug fix that addresses an issue with saving Push Notifications to the App Inbox for multiple applications. Previously, when selecting multiple applications to send push notifications and opting to save them to the respective app inboxes, there was an issue with the notifications being saved to multiple applications at the same time. We've successfully resolved this problem. Your experience with saving push notifications for multiple applications is now smoother and more accurate.



To fully enjoy this fix, accounts using this functionality with multiple applications will need to upgrade their mobile SDKs to the latest version:

  • Android Version 6.0.42.x
  • iOS Version: 5.42.x

These seemingly small adjustments add up to a smoother and more efficient experience for you. We're committed to continuous improvement, so stay tuned for more enhancements coming your way!

🌈 Stay Tuned for More Exciting Updates!

We've covered a lot in this edition of our Release Notes. From new features like TikTok integration to a multitude of improvements and important bug fixes, we're constantly working to enhance your experience with Dengage.

But that's not the end of the road. We're dedicated to continuously improving and innovating to meet your evolving needs. So, stay tuned for more exciting updates, features, and enhancements that are coming your way.

Your feedback and suggestions are invaluable to us, and we're grateful for your ongoing support.